Q: Please provide the specifications (e.g., diameter, thickness) and material of standard vertical, horizontal, and diagonal rods.
A: Our standard configuration is: vertical rods are made of Q355B high-carbon steel, Φ48.3mm or Φ60.3mm steel pipe, with a wall thickness of 3.2mm; horizontal and diagonal rods are made of Q235 high-carbon steel, Φ48.3mm steel pipe, with a wall thickness of 2.75mm. This conforms to international standards.
Q: What are the common lengths of poles?
A: Poles are available in a variety of standard lengths, such as 0.5m, 1.0m, 1.5m, 2.0m, 2.5m, and 3.0m, to enable flexible modular installation. Custom lengths are also available.
Q: What are the common lengths of horizontal rods?
A: Common lengths of horizontal rods are 0.3m, 0.6m, 0.9m, 1.2m, 1.5m, and 1.8m. Customization is available.
Q: What is the maximum allowable load for a single ring-locking joint? Does it comply with EN 12811?
A: The design load for a single ring-locking joint is typically ≥ 50 kN (compression). Our systems fully comply with EN 12811 and include a complete calculation report.
Q: How is the surface treated? If galvanized, what is the average zinc coating thickness? Does it comply with ISO 1461 standards?
A: Our products are hot-dip galvanized, with an average zinc coating thickness of ≥80μm (applicable to material thicknesses of 3-6mm), fully complying with ISO 1461 Class C requirements.
Q: Is the system CE certified (EN 12811 compliant)? Can you provide a copy of the certificate?
A: Yes, our Ringlock system is certified by an EU Notified Body, fully compliant with EN 12811-1 & EN 12810-1. We can provide the CE Certificate and Declaration of Performance (DoP) upon request.
Q:Do you hold other international certifications like UKCA, OSHA, or AS/NZS 1576?
A: Yes, we can provide corresponding certification support for different markets, including UKCA (UK), AS/NZS 1576 (ANZ) compliance, and ensure our products meet OSHA (USA) safety requirements.
Q: Do you provide official scaffolding design software or load calculation tables?
A: Yes, we provide professional design software and detailed technical manuals for our partners and major clients, including load tables, erection guides, and connection details.
Q: Is the Minimum Order Quantity (MOQ) by container or by weight?
A: Standard MOQ is one 20ft container (approx. 20-25 tons). For smaller trial orders, we can sell by weight, but the unit price will be slightly higher.
Q: How is the product packaged? Is it bundled or bulk? How is it protected from rust during sea transportation?
A: We use a steel frame, stretch film, and sturdy strapping system for packaging. We can also customize the packaging to your specifications. Our products are hot-dip galvanized to effectively prevent seawater corrosion. We ensure your product arrives in pristine condition.
Q: Can you supply a full range of accessories like adjustable jacks, handrails, toe boards, and sky decks?
A: Absolutely. We are a one-stop solution provider and can supply all relevant accessories, including adjustable base jacks, system handrails, toe boards, steel decks, stairs, etc., ensuring system integrity and safety.
Q: What is the payment method? Do you accept letters of credit?
A: The standard payment method is a 30% deposit by TT, with the remaining 70% paid before shipment. We also accept letters of credit at sight (L/C at sight), which is a common and secure method for large orders.
Q: What is your standard production lead time after receiving the deposit?
A: For standard products, the lead time is generally 15-20 working days. The exact time depends on the total order volume and current production schedule. We will confirm the exact date with you.
